Terms of Service
Client has 3 days upon receipt of completed files to review final documents for accuracy. Please check your documents thoroughly to ensure things look as you wish and everything is "just right". We want your book-baby to shine and for you to be pleased with our service.
After the initial 3-day final review allotment, final files will be deemed "approved" and any changes will be charged a negotiable "change" fee (rate starts at $20).
We're happy to update minor things (less than 10 corrections - most often found are misspellings by those who didn't pay for the proof-reading option). Beyond the minor issues, the fee will apply. This fee applies to editing, spelling, spacing, or any other errors that are found after that time period.
1/2 of total payment due prior to us starting on your files. The other 1/2 is due before final files are sent.
All sales final. All deposits non-refundable.
Upon completion, the finished product (.pdf, .mobi, etc) will be sent via email to the client. The originally formatted .docx document is saved and backed up by Phoenix Quill in case of further changes or issues and will not be released to any client, publisher, or third party in order to protect our clients and the integrity of our work and designs.
Thank you for your business!